Load Customer Data into QAD CSS After you have set up the data, you can load it into QAD CSS. 1 First locate the file you updated by using the Browse button or by entering the directory location. 2 Before loading, determine if you want to modify existing customer information. • When Overwrite Existing Records is selected, any records that already exist in QAD CSS are replaced during the load. • When Overwrite Existing Records is not selected, an error is generated for any records that already exist. Note: All fields in the record are replaced by the current values in the spreadsheet. If a value exists for a field in QAD CSS and a blank value exists in the spreadsheet, the final record in QAD CSS will have a blank value. 3 Click Load Records into QAD CSS to begin the load. Before updating the QAD CSS database, the system copies the file to be loaded to the working area on the server.