FAQ Maintenance

FAQ (Frequently Asked Questions) Maintenance lets an administrator create multiple question and answer Web pages. These pages are both informational and instructional, usually presented in a question and answer format. The intent of this informational service is to reduce the help desk support requirements of a Web application. It is recommended that the FAQ be given high visibility on all Web pages—for example, on the QAD CSS menu bar.

A common approach to building FAQ pages is to compile a list of useful information that will be presented on the Web site. Next, build the leading questions that will easily direct the user to the answers the site provides. It may be necessary to create several questions to the same answer to address different user perspectives.

As the number of FAQs increases, you can divide the information into categories related to the business policies of the Web site. Categories must be created in FAQ Category Maintenance before they are available in FAQ Maintenance.

Regular reviews of FAQ content should be part of a normal content revision cycle.

Frequently Asked Questions and Answers

The menu location of FAQ Maintenance is Home Menu|Administration Menu|Messages Menu|FAQ Maintenance.

Note: Consider permitting your sales support center to access this function to add FAQ content.

Clicking the FAQ Maintenance menu option displays the screen in FAQ Maintenance.

FAQ Maintenance

FAQ Maintenance Navigation summarizes the contents of the FAQ Maintenance navigation screen.

FAQ Maintenance Navigation

 

Column	Search	Search Type	Sort	Description	Link
Category ID	Y	Exact	Y	Distinct classes to which FAQs of similar concepts belong.	Y
Language	Y	Begins	Y	Identifies the language of the FAQ text.	N
Question	N	n/a	N	The leading question to the specific information contained in the answer.	N
Answer	N	n/a	N	Clear and concise information that satisfies the question.	N

Note: The user will only see FAQs in the user’s language.

Related QAD CSS functions:

•	FAQ Category Maintenance

•	Security Group Maintenance

•	Menu Button Maintenance

•	Menu Maintenance

•	User Maintenance

•	Language Control Maintenance