FAQ Category Maintenance Use FAQ (Frequently Asked Questions) Category Maintenance to set up the FAQ pages and the categories related to those pages. FAQ categories define distinct classes to which FAQs of similar concepts belong. Categories must be created prior to use in FAQ Maintenance. Correctly using and populating the FAQ will reduce QAD CSS administrative support. End users will appreciate the immediate conclusion to issues that could otherwise prevent them from using the system or cause them to spend time on the phone or waiting for e-mail feedback. Frequently Asked Questions Grouped by Category The menu location of FAQ Category Maintenance is Home Menu|Administration Menu|Messages Menu|FAQ Category Maintenance. Note: Consider permitting your sales support center to access this function to add FAQ content. Clicking the FAQ Category Maintenance menu option displays the screen in FAQ Category Maintenance. FAQ Category Maintenance FAQ Category Maintenance Navigation summarizes the contents of the FAQ Category Maintenance navigation screen. FAQ Category Maintenance Navigation Column Search Search Type Sort Description Link ID Y Exact Y The unique ID of the FAQ class. Y Form Name Y Begins Y Leave this field blank to use the standard form in QAD CSS. This field is used only when customized forms have been added. N Language Y Begins Y Identifies the language of the FAQ category. N Category N n/a N The display name of the category on the FAQ form. N Related QAD CSS functions: • FAQ Maintenance • Security Group Maintenance • Menu Button Maintenance • Menu Maintenance • User Maintenance • Language Control Maintenance
